Job title | PT&C Demand | Grade | IC |
Stream | PT&C | Function | IDS |
Location | Muscat | Budget control | *OPEX and/or CAPEX and/or Revenue amount as relevant* |
Reporting to | Team Lead Demand Mgmt. PT&C | Direct reports | 0 |
Job purpose Support the activities for all People & Culture Demand Management, under delegated authority from N-4 Demand Management P&C, acting as single point of contact between People & Culture Stream and IDS function, by (1) Using a deep understanding of business processes and technology to Identify and elicit requirements capturing and prioritizing business demands, and (2) Provide support on business-led technology initiatives and ensure seamless and value orientated IT service delivery; in order to support Information Management & digital Transformation at OQ and People & Culture stream to ensure the continuity and efficiency of the business. The People & Culture Demand will represent IT and act as internal consultant to the People & Culture Process Owners helping to develop business cases for all IT investments, managing system enhancements and changes, to ensure that OQ’s IT Systems and Applications are aligned with the needs of the company The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justification’s, and best international practices in consonance with national objectives |
Main tasks and responsibilities - Maintain People & Culture demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
- Develop and enhance relationships with key People & Culture business stakeholders. This includes building positive relationship development, both horizontally and vertically, actively managing escalation of IT support requests, ensuring timely response, monitoring satisfaction levels and avoiding risk.
- Address People & Culture business demand by capturing high level technology requirements and identifying opportunities to add value.
- Ensure high level technology impact analysis is provided to business
- Provide functional and level 2 support on all People & Culture related applications and systems
- Ensures adherence to People & Culture best practices during implementations and matches these activities to available systems capabilities or researches and recommends alternatives.
- Support the People & Culture Process Owners on prioritization of work and IT resources to optimize available resources and funds
- Participate in projects in particular the area of process, cost-benefit analyses, QA/UAT testing as needed and training.
- Advices the People & Culture Business Owner with regards to SAP and other supporting systems related decisions, and ensure the business units understand the technology solution, overall solution delivery, and compliance to governance processes, architecture standards, etc.
- Resolve cross process issues with Demand Specialists in other functions
- Keeps People & Culture Process Owners informed of potential IT solutions
- Maintain active communication with People & Culture business stakeholders both during normal business conditions and in case of crisis. This includes establish communication processes and channels across People & Culture business functions.
- Identify and mitigate potential problems in the quality of services provided by IDS to People & Culture business.
- Promote and communicate IDS policies, standards and processes.
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Key interactions Internal: IDS, People & Culture External: 3rd party Contractors, Vendors & Suppliers |
Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site. |
Education requirements | Minimum Qualifications for this position is a Bachelor’s degree IT or related disciplines. |
Language | Excellent knowledge of written, read, and spoken English (required) |
Background and experience | Competencies and skills |
- Minimum 5 years of relevant experience in similar role, in a large oil industry industrial organisation.
- Experience in SAP HCM, SuccessFactors
- Broad knowledge of various People & Culture business processes
- Experience of building relationships with leadership, with a proven ability to influence and collaborate at all levels
- Knowledge of portfolio management & performance monitoring
- Knowledge of SAP and ERP
| - Analytical skills
- Planning skills
- Forward thinking
- Strong communication & presentation skills
- Influencing skills
- Prioritization skills and experience
- Strong customer focus
- Strong understanding of People & Culture O&G businesses
- Business Results Orientation
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