Job title | Service Management Specialist | Grade | IC |
Stream | PT&C | Function | IDS |
Location | Muscat | Budget control | *OPEX and/or CAPEX and/or Revenue amount as relevant* |
Reporting to | Team Lead Service Deployment & Management | Direct reports | 0 |
Job purpose Execute the activities for service management under delegated authority from N-4 service deployment & management, acting as owner of service management standards, by establishing and executing the plan, directing and controlling all the activities related to service management; in order to support Information Management & digital Transformation at OQ to ensure the continuity and efficiency of the business. The position will act in accordance with the Group’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justification’s, and best international practices in consonance with national objectives |
Main tasks and responsibilities - Identify and employ effective tools or techniques and methods for systems administration
- Advise the leadership team of new and emerging information technologies and/or industry trends.
- Interpret IT policies, standards, and guidelines, and conduct analyses to recommend resolution of complex issues affecting systems administration.
- Monitor, test, and evaluate real-time system performance and recommend and implement improvements and responses.
- Model and simulate systems capacity requirements using best practice tools, techniques, and capacity management principles.
- Recommend on-premises and cloud hardware/software/service replacements or upgrades to meet current and future requirements.
- Assist in the refinement of DevOps and release processes and ensure products are release-worthy.
- Evaluate and coordinate systems issues escalated by helpdesk. Coordinate notification for issues to affected customers.
- Support licensing partners with software releases, knowledgebase content, questions about hosting, and related communications and planning.
- Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services.
- Execute systems administration efforts to develop and apply policies for operations, information assurance, and Risk Management.
- Communicate effectively with stakeholders, written and verbal, internal and external, regarding a wide variety of operational functions.
- Assist in annual budget preparation and requirements definition for systems.
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Key interactions Internal: Assurance, F&S, Commercial, Downstream, Upstream, Project and Technology External: Staffing specialized Contractors, Vendors & Suppliers |
Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site. |
Education requirements | Minimum Qualifications for this position is a Bachelor’s degree in information systems, computer science or related disciplines. |
Language | Excellent knowledge of written, read, and spoken English (required) |
Background and experience | Competencies and skills |
- Minimum 5 years of relevant experience in similar role, in a large oil industry industrial organisation.
- ITIL knowledge
- Operating systems management
- Service delivery
- Systems deployment
- Operating system upgrade
- Patch management
- Troubleshooting systems and services.
| - Ability to analyze IT operations processes, perform gap analysis and design and implement improvements
- Strong interpersonal and communications skills in order to work with both technical and non-technical personnel at various levels in the organization
- Experience with and understanding of vendor ordering, invoicing, budget/financial terminology and coding
- Drive to continuously improve IT processes
- Possess analytical and problem-solving skills
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