Request Management
• End user Request Management and approval as per the guidelines.
• Optional application guardian - Manage and control Optional licensed software for the business across the company.
• Leading companywide IT Focal points (ITFP) and takes responsibilities in training any new Focal points to ensure they carry assigned tasks as needed.
• Desktop IT major project consultant for all business projects around the company to ensure required standards, service and service level agreement meets within projects from the beginning and projects transition is appropriately designed with the agreed support.
• Work closely with desktop system engineer on desktop roadmap to ensure the introduction of new Desktop technology meets our standard.
Yearly plan end user IT equipment allocation budget
• Manage the planning cycle of IT requirements through engagement with ITFPs, the demand is currently captured through a system named “ EiDAAD”.
• Challenge ITFP who exceed their estimate declaration.
• Follow up ITFP to fulfill requirement as per their plan and ensure they get their line’s approval including their directors.
• Pass the estimate budget to section head for review and approval
Request Mgt Capex budget plan
• Review Capex budget for purchase of computers, printers, plotters in accordance with planned yearly Capex budget to ensure given budget covers user’s requirement
Bulk Desktop lifecycle replacement
• Produce a replacement plan based on projects requirements
• Coordinate with contractor to tackle any deployment difficulties.
• Follow up on set target of replacement plan
• Daily status report
• Interior replacement follows up and planning.
Support VIPs
• Manage VIP’s request for mobile units. This include maintaining VIPs list and update the request in accordance with company policy
• Assist VIPs on fault unit and process replacement whenever required.
• Maintain VIP’s spare units for quick replacement
• Place orders of iPhone units for VIP via UIB department as orders are routed to Oman Mobile by UIB.
• Place orders for iPad for newcomers and for replacement in according to lifecycle replacement plan
Support orders of mobile unit for other users
• Support the request of iPad and other units requested and approved by lines.