• Performs a variety of administrative or executive support tasks that are highly confidential and sensitive.
• Compiles, assimilates, and prepares confidential and sensitive documents and briefs the Manager regarding content.
• Reads and screens incoming correspondence and reports; makes preliminary assessment of the importance of materials and organizes documents; handles some matters personally and forwards appropriate materials to the Manager.
• Respond on behalf of the Manager to straightforward correspondence including queries and enquiries, within established guidelines, and utmost confidentiality.
• Receives and screens incoming calls and visitors, determines which are priority matters, and alerts the Manager accordingly.
• Ability to use diplomacy and discretion, when giving out information and referring and directing callers and visitors.
• Acts as liaison between the Manager, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments.
• Undertake Word Processing, PowerPoint and Excel duties, including formatting of confidential letters, memorandums, and reports/highlights, prepared or delegated by the Manager, to an acceptable standard of accuracy and in a timely manner.
• Advanced understanding and the ability to use the latest IT retrieval tools (SAP) to effectively produce quality statistics.
• Arrange on request, appointments, visits, conferences, and travel arrangements for the Manager, and maintain appointment diary, with sensitive handling of those seeking appointments.
• Coordinates arrangements for a variety of meetings, internally and externally, assembling appropriate material, as required, to ensure the smooth running of these meetings. Some meetings may be based in overseas locations.
• Prepare and manage business visitors’ programs and guidelines.
• Organize company functions and ensure the smooth running of these functions.
• Update dates of meetings in corporate calendar, arrange for venue, seating arrangements, food, and any access passes required.
• Send out correspondence and track responses and follow up.
• Scans and files both electronically and in hard copy format in-coming and out-going correspondence using established filing structure.
• Maintain and update, as required, Manager’s filing system, which ensures that documentation is easily accessible.
• Maintain an adequate inventory of office supplies. Recommends actions to be taken on office expenditures such as equipment and other supply needs.
• Be aware and practice the 12 Life Saving Rules.